Plain terms, and a person answers. Questions about how we work, bill or keep your data: write to us.

Legal

Terms of Service

Last updated October 24, 2026

We have kept these terms short and plain. They are the agreement between you and Ductile AI Inc., a Delaware corporation ("Ductile AI", "we", "us"), for using www.ductileai.com, the console at console.ductileai.com, AnnE, and the runtimes that run your business processes (together, "the service"). By creating an account or using the service you agree to them, along with our Privacy Policy and Cancellation and refund policy. If you sign up for a company, you agree for that company.

1. Your account

Use your real details and keep your sign-in to yourself. If you think someone else is using your account, tell us at hello@ductileai.com and we will help. Organization admins decide who joins the organization and what each person can do.

2. Plans and payment

  • Plans, prices and what each includes are on our Pricing page. Start free; a paid plan renews each month or year until you cancel, which you can do any time.
  • Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. It takes the payment and adds the sales tax or VAT where you are.
  • Credits and allowances are counted by the calendar month and start fresh on the 1st.
  • If we raise a price, we tell you at least 30 days ahead and it starts at your next renewal, so you always have time to decide.
  • Cancelling and refunds, including our 30-day money-back guarantee, are in the Cancellation and refund policy. If anything on a bill looks wrong, write to us and we will put it right.

3. You are in charge of your processes

AnnE drafts a process and shows you the plan and a sample run; nothing runs until you approve it. Once approved, a process acts in your connected apps with the access you gave it, so what it does there is your call. Take a look at the plan and the sample run before you approve, and use approvals for anything that sends, pays or deletes.

4. AI

AnnE uses AI to understand what you ask for. It is good, but it can still get things wrong, which is why you see the plan before anything runs. An AI step you add to a process runs on your own AI provider account, under that provider's terms.

5. Apps you connect

You connect your own accounts at other services, and their terms apply to how you use them. We work to keep our connectors up to date, but we do not control those services; if one changes how it works, a step may pause until we update it, and we will tell you.

6. Fair use

Use the service the way you would expect any business to. Please do not use it to break the law, send spam, harm or deceive people, spread malware or attack systems, reach other customers' data, or get around your plan's limits. If something is unclear, ask us.

7. Your data stays yours

You own what you put into the service and the records your processes handle. You let us store and process it only to run the service for you and keep it safe. We never use your records to train AI models. The Privacy Policy explains the rest.

8. Our part

The service, AnnE, the app catalogue and our brand are ours; while your account is open you are welcome to use them as the service intends. Ideas and feedback you send us are always welcome, and we may use them to make the service better.

9. Keeping things running

We work hard to keep the service up and your processes running, but no online service can promise to be uninterrupted or free of errors, and neither do we. We keep improving the service, which means features change over time; if a change takes away something important from a paid plan, we tell you in advance. Enterprise customers have their service levels in their agreement.

10. If something goes wrong

  • You can stop at any time: cancel in the console, or ask us to close your account at hello@ductileai.com.
  • If an account breaks these terms, does not pay, or puts the service or other people at risk, we may pause it. We will talk to you first and give you a fair chance to sort it out, unless it is urgent for security or legal reasons.
  • When an account is closed, its data is deleted as the Privacy Policy describes.

11. Limits on liability

We provide the service as it is, and we stand behind what these terms promise. As far as the law allows, neither of us is responsible to the other for indirect losses, such as lost profits or data, and each side's total liability is limited to what you paid us in the 12 months before the claim. None of this limits anything the law does not let us limit, or your rights as a consumer.

12. If we disagree

Tell us first: most things are sorted out by talking, and we would much rather do that. These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and either of us may take a dispute we cannot settle to the state or federal courts in Delaware. If you are a consumer, you keep the protections, and the right to go to your local courts, that the law where you live gives you.

13. Changes

If we change these terms in a way that matters, we tell you by email or in the console at least 30 days before the change applies, and you can cancel if you do not agree. If you have an Enterprise agreement with us, it comes first where the two differ.

14. Talk to us

Ductile AI Inc., hello@ductileai.com. Questions, problems or ideas: we read every message.